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Information & Referral |
Fiscal Year 2009 (October, 2008 - September, 2009) |
OCT |
NOV |
DEC |
JAN |
FEB |
MAR |
APR |
MAY |
JUN |
JUL |
AUG |
SEP |
YTD |
|
Calls |
*Over 60 |
635 |
|
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|
635 |
|
|
Under 60 |
2845 |
|
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|
2845 |
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*Under 60 (CMS
Eligible) |
30 |
|
|
|
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|
30 |
|
|
Total Calls Received at SE AIC |
3510 |
|
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|
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|
3510 |
|
|
*Over 60 Calls Received from GC AIC
(after hours, holidays) |
226 |
|
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|
226 |
|
|
Under 60 Calls Received from GC AIC (after
hours, holidays) |
1445 |
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|
1445 |
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|
Total Calls Received from GC AIC (after
hours, holidays) |
1671 |
|
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|
1671 |
|
|
Total Combined Calls (SE and GC) |
5181 |
|
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|
5181 |
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*Total Calls
Reportable to TDADS (60+, Under 60 HCFA Eligible) |
891 |
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|
891 |
|
LinkAge Directory |
Number of
Requests |
4 |
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4 |
|
Follow-Up Phone Calls |
Performed |
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Follow-Up Call Results |
Contacted Agency - Not Satisfied |
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Contacted Agency -
Caller Refused Service |
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Contacted Agency -
Put on Waiting List |
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Contacted Agency -
Satisfied |
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Follow-Up Attempted |
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No Services Available |
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No Referrals
Contacted |
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Resolved Problem |
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Client Awaiting Response from
Referral Source |
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Referral Agency Awaiting Action From
Client |
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Demographic Statistics |
Female |
2970 |
|
|
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|
2970 |
|
|
Male |
539 |
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|
539 |
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Unknown/Not available |
1 |
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1 |
|
Call/Inquiry From |
Hardin County |
160 |
|
|
|
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|
160 |
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|
Jefferson County |
1851 |
|
|
|
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|
|
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|
1851 |
|
|
Orange County |
429 |
|
|
|
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|
|
|
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|
429 |
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Area Outside
Southeast Texas Region |
1070 |
|
|
|
|
|
|
|
|
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|
1070 |
|
Service Provided |
Information |
1654 |
|
|
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|
1654 |
|
|
Advocacy/Intervention |
29 |
|
|
|
|
|
|
|
|
|
|
|
29 |
|
|
Referral |
1826 |
|
|
|
|
|
|
|
|
|
|
|
1826 |
|
|
Crisis Intervention |
1 |
|
|
|
|
|
|
|
|
|
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|
4 |
|
Top 5 Current Requests |
1)Disaster Food Stamps; 2)Electric Bill Pmt Asst.; 3)Food Stamps;4)Rent
Payment Assistance;5)Medicaid |
|
Top 5 Current Unmet Needs |
1)Electric Bill Payment
Assistance; 2)Undesignated Temp. Financial Assistance; 3)Rent Pmt.
Assistance;4)Furniture; 5)Disaster Food Stamps |
|
Type of Inquiry |
E-Mail |
1 |
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1 |
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Fax |
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Field Contact |
1 |
|
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1 |
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Mail |
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|
Phone (local,
toll-free, and cell) |
3505 |
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|
3505 |
|
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TDD |
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Voice Mail |
3 |
|
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3 |
|
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Voice Relay |
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Walk-In |
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